Products must be returned within 30 days of the invoice date for a refund or replacement. All non-defective, returns are subject to a 15% restocking fee. Electrical items and Books will NOT be accepted. Defective items may be returned for a same-item exchange only. All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. Before returning any item, you must contact us.